Frequently Asked Questions
Do you Ship C.O.D.?
Sorry, but due to unpleasant experiences in the past we no longer ship orders C.O.D.
Sorry, but due to unpleasant experiences in the past we no longer ship orders C.O.D.
Can I cancel my order?
Once you have placed your order (either online or by phone) it is usually processed and shipped within 1 business day. Depending on the time of day, your order may be processed and shipped immediately after it has been placed. So, if you decide to cancel your order please notify us BY PHONE immediately to avoid paying any processing or shipping fees. We have no problem canceling your order for you, but once we process an order we are charged handling fees by the credit card companies which are non refundable. Once an order has been shipped we have already paid the shipping cost to the post office, and those shipping costs are also not refundable. If you decide to cancel an order and it has already been processed or shipped we can only refund you the purchase price of the items and can not refund any shipping or handling fees that we may have incurred.
How do I care for my garments?
As always, follow all specific instruction on your garment's tags. Otherwise, generally for the first time wash, we suggest that you wash camouflage clothing using the permanent press cycle in cold water using mild or no detergent at all then tumble dry using no or low heat only for about 10 minutes and remove them from the dryer immediately. From then on... after the initial wash and dry is done, simply wash using the permanent press cycle, in warm water, using mild detergent and tumble dry on low heat. We can not accept returns or exchanges once a garment has been washed. Colors are always going to fade in time- especially with the poly cotton twills- but if taken care of correctly they will last a long time.
Do not wash camouflage clothing (or any colored clothing) in hot water. Do not use a harsh detergent. Do not use bleach or any detergent that contains bleach (even if the detergent contains a color safe bleach that says it is OK to do so). Do not use starch. Do not dry on high heat setting in the dryer.
As always, follow all specific instruction on your garment's tags. Otherwise, generally for the first time wash, we suggest that you wash camouflage clothing using the permanent press cycle in cold water using mild or no detergent at all then tumble dry using no or low heat only for about 10 minutes and remove them from the dryer immediately. From then on... after the initial wash and dry is done, simply wash using the permanent press cycle, in warm water, using mild detergent and tumble dry on low heat. We can not accept returns or exchanges once a garment has been washed. Colors are always going to fade in time- especially with the poly cotton twills- but if taken care of correctly they will last a long time.
Do not wash camouflage clothing (or any colored clothing) in hot water. Do not use a harsh detergent. Do not use bleach or any detergent that contains bleach (even if the detergent contains a color safe bleach that says it is OK to do so). Do not use starch. Do not dry on high heat setting in the dryer.
More questions?
Please feel free to contact us at: info@hdesert.com
Or...
Give us a call at: 623-465-7346
Please feel free to contact us at: info@hdesert.com
Or...
Give us a call at: 623-465-7346